Access Denied

While I think social media is an awesome way for consumers to communicate with businesses, I don't think businesses should solely rely on social media as platforms for customer service. Some people lack access to social media tools and this shouldn't affect if someone can receive information or give feedback about a company.


I love that I have the ease of communicating with businesses through social media. I do find it easier and more efficient than calling a 1-800 number or writing a letter. However some people only have access to a phone or writing a letter and not the Internet. This is why I think it's important for companies to focus on all avenues of customer service and feedback and not completely on social media.